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| CaseManager |
| A Help Desk tracking and workflow tool that creates a knowledgebase on the fly |
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| At-Trac |
| Time and Attendance tracking and workflow |
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| B-Enroll |
| Allows employees to enroll in benefits on the web, full e-mail integration provides a paperless open enrollment |
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| Employee Self-Service Portal |
| ESS allows the employee to directly access HR, Payroll and Benefits data - contact info, recent paychecks, W-2's |
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| © 2006-09 LBi Software Inc. All Rights Reserved |
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LBi Software Engineering Announces General Dynamics Selects CaseManager for Help Desk Management Woodbury, NY (PRWEB) June 29, 2009 - LBi Software Engineering announced today that General Dynamics is implementing CaseManager for Human Resources Help Desk to log, track and resolve employee calls into its Service Center. “General Dynamics’ requirements for automatic assignment, automatic escalation and complete case tracking and history made for a perfect fit with LBi’s CaseManager product,” said Richard Teed, President of LBi. “We extended the CaseManager solution with the Employee Self-Service Portal for 24x7 access to research and review queries by the employee.” CaseManager, an LBi Software Engineering application, allows customer service representatives (CSRs), human capital management (HCM) specialists, managers and system administrative staff to easily enter information about employee calls, find answers and efficiently track cases to completion. CaseManager seamlessly integrates with leading HCM/HR enterprise software packages like Oracle, PeopleSoft, and JD Edwards to give CSRs a holistic view of employee information – so they can provide the accurate, timely and consistent answer that employees need, with the fast response they expect. About CaseManager CaseManager from LBi is a browser-based application providing a comprehensive solution for call center efficiency and help desk management. CaseManager combines the latest web technologies with the basic functionality of DiscoverE, a successful LBi application for more than ten years, to offer customers an end-to-end solution for managing employee calls and tracking issues to resolution. Designed to integrate smoothly with existing human resource management systems, CaseManager greatly reduces start up and maintenance to ease IT workloads. About LBi LBi develops custom applications when off-the-shelf software and major enterprise (HCM/ERP/CRM) applications don’t fit the need. Whether it is a full enterprise solution or a smaller "bolt-on", we work side-by-side with our clients to develop the best solution for you. LBi’s products are custom bolt-on applications for Human Capital Management systems (e.g. Oracle, PeopleSoft, JD Edwards):
Additional information about CaseManager: http://www.lbisoftware.com/casemanager.html Additional information about LBi Software: http://www.lbisoftware.com/ Contact Information Mike Denezzo MDenezzo@LBiSoftware.com LBi Software http://www.lbisoftware.com 516.921.1500 |
CaseManager