Manage Talent Better with an HR Help Desk

manage talentA centralized and automated HR case management system can be a huge asset in managing talent better for companies of any size — even overcoming the shortcomings of many larger and more comprehensive HR technology, information, and talent management systems.

Consider, for example, how an HR help desk can solve the challenge of gathering and maintaining critical employee information in a single location rather than having it spread across disparate databases and in paper files. In fact, there being a central, secure repository of data and records — without replacing current and separate systems — is one of the significant advantages of an HR case management system.

When an HR help desk or case management system is incorporated into a comprehensive talent management strategy, any organization can take advantage of full life-cycle support for employees, ultimately contributing to measurable performance gains. The best HR case management systems, like LBi HR HelpDesk, are designed to work seamlessly with a company’s HRIS software as well as their leading talent management applications.

Unified HR case management overcomes the potentially costly and time-consuming challenge of having critical employee information spread across disjointed databases and traditional paper files. The danger: Employee information is either not gathered or isn’t maintained in a single location. Clear, documented case histories are essential to helping employers mitigate legal risk. Staying attuned to employee grievances is a significant step toward documenting employee problems.

HR information and talent management systems usually can’t solve this problem. They’re not designed to collect, collate, and track all of the data that HR needs to manage the myriad employee relations cases that are bound to come up in any organization.

LBi HR HelpDesk, on the other hand, represents HR technology that enables companies with as few as 100 employees to have a central and secure repository of employee relation records and histories — an important advantage of an HR case management system. It gives companies a unified system without replacing their current and separate systems. This becomes especially important as companies adopt unified employee self-service portals and provide access to them from mobile phones, laptops, and tablets.

HR can have access to the right information and the necessary analytics from a consolidated Web-based environment with one URL — single sign-on. It gives HR the power to recognize trends (e.g., frequent complaints in departments) and be proactive in suggesting changes in policies, procedures, or management needs. The result: greater efficiency of HR functions and a helpful tool for employee self-service. Related articles.

 

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