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CaseManager is a complete, browser-based web application providing a comprehensive software solution for managing and tracking HR, Payroll and Benefits calls and issues.
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Decrease Costs as call volume decreases - CaseManager's stat-collector identifies what policies and procedures can be better clarified to employees.
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Improve Service Levels - With all of the information about the caller tracked and easily accessible, including case and call history, CaseManager provides continuity regardless of who takes the call.
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If the CSR is not able to quickly resolve the case, CaseManager will automatically forward the issue to the appropriate Specialist.
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Empower the employee with CaseManagers selfservice portal and e-mail integration.
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Read more about CaseManager in the Case Study.
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To see the CaseManager demo click here.
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The CaseManager Employee Portal allows employees to access their own version of the CaseManager system. They are able to view a history of their "cases", which can be items such as questions, problems, or comments. In addition, they can open new cases and view an FAQ of commonly asked questions. The CaseManager Employee Portal puts access to important information at the fingertips of the employee themselves, reducing the need to make phone calls or emails to the HR department, and increasing employee satisfaction by providing them with quick and easy issue resolution.
Features:
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Detailed and Real-Time Case History
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New Case Entry
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FAQ of Common Problems
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Web-Enabled for access from anywhere
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No Client Installation Required on Employee Machines
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Integrates with Existing Company HR Portal and Single Sign On
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Screenshots:
(case history)
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(new case entry)
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CaseManager
LBi's CaseManager Brochure