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Tracks calls and issues to resolution
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Streamlines workflow
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Automatic assignment and escalation of cases
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Resolution tracking and management
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Create a database of common problems and resolutions
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E-mail integration notifications and reminders
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Employee Self service entry of cases and case history view
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CTI integration
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PeopleSoft, SAP, Oracle, JD Edwards integration
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Produce metrics to identify the reasons for calls, call length, resolution time, CSR effectiveness, training issues, etc
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CaseManager uses the latest Java Technologies and is certified by SUN.
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CaseManager is a MySQL Network Certified Program.
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(main screen)
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(new case)
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(clipboard)
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