hcm solutions
sports mgmt solutions
expertise
clients
LBi Software Engineering Home
about us
LBi creates solutions within: Human Capital Management and Sports Information Solutions
More About LBi Software Engineering
contact us
To discuss how we can help your organization, please call 516.921.1500 or send us an e-mail.
Contact LBi Software Engineering
news (subscribe)
LBi Announces General Dynamics Selects CaseManager for Help Desk Management
LBi Software Engineering News
LBi Software Releases New Product Demos
LBi Software Engineering News
LBi Software to Speak at Three Sessions at the Quest Northeast User Group Conference
LBi Software Engineering News
More LBi Software Engineering News
CaseManager - A Help Desk Management and Call Tracking / Call Center / Case Management Software Application CaseManager   HCM Employee Self Service Solutions Self Service Portal   PeopleSoft Web Based Benefit Enrollment Online Benefit Enrollment   Tiume and Attendance Tracking with At-Trac At-Trac   PeopleSoft Human Capital Management (HCM) Solutions PeopleSoft HCM Solutions   Year End Solutions and Tax Updates Year End
CaseManager

Help desk and call tracking workflow management software for Human Resource Management and Benefits Administration.
• HR Help Desk Call and Case Tracking Software Application CaseManager is a complete, browser-based web application providing a comprehensive software solution for managing and tracking HR, Payroll and Benefits calls and issues.
• Decrease Costs as call volume decreases - CaseManager's stat-collector identifies what policies and procedures can be better clarified to employees.
• Improve Service Levels - With all of the information about the caller tracked and easily accessible, including case and call history, CaseManager provides continuity regardless of who takes the call.
• If the CSR is not able to quickly resolve the case, CaseManager will automatically forward the issue to the appropriate Specialist.
• Empower the employee with CaseManager’s self–service portal and e-mail integration.
• Read more about CaseManager in the Case Study.
• To see the CaseManager demo click here.

CaseManager Features HR Help Desk Call and Case Tracking Software Application

Employee Portal CaseManager Employee Portal - HR Help Desk Call and Case Tracking Software Application