LBi Software Client Experience

products

CaseManager

A Help Desk tracking and workflow tool that creates a knowledgebase on the fly

At-Trac

Time and Attendance tracking and workflow

B-Enroll

Allows employees to enroll in benefits on the web, full e-mail integration provides a paperless open enrollment

Employee Self-Service Portal

ESS allows the employee to directly access HR, Payroll and Benefits data - contact info, recent paychecks, W-2's

Client Experience

At LBi Rule #1 is The Client is Always Right. Rule #2 is see Rule #1…Seriously, we take a user-centric approach. We have found that engaging the user sooner, rather than later, results in a better application. Over the years, we’ve modified our approach to involve the user from the first day and throughout the project lifecycle. We begin by sitting with the users at the kick-off meeting and continue to meet with them from that point on. Our users are often surprised that the meeting happens within the first five days of the project's start, and then with how quickly they get to know our faces. For details on our development methodology click here.

During the project life cycle we engage the user/client from day one by:

Learning the business - sitting with users and reviewing and learning existing documentation, specifications, and rule books
Requirements gathering – meeting with users to determine and fully understand their application requirements
Creating specifications and designs – producing a design then continuously circling back with users in individual and group meetings to review and modify the design
Prototyping – creating a prototype that’s tested with potential users to determine if it really meets their needs
User testing – thoroughly testing the system with the users to make sure nothing falls through the cracks

Key benefits to our user-centric approach
•	Engages users throughout the project lifecycle
•	Shortens development cycle as users are able to see the product earlier and make desired changes before the application is delivered
•	Permits review of all screen designs prior to testing
•	Encourages early user feedback