The power of information processing, at your fingertips.

With Interactive Voice Response (IVR) systems, virtually anything stored in a host database is accessible from a telephone using touch-tone or speech inputs.

IVR simplifies such diverse tasks as checking bank account balances, receiving stock quotes, confirming airline schedules and a myriad of other functions - from the convenience of a phone.

IVR systems provide a 24/7 self-service solution for customers with basic service needs. Leaving the CSR team to attend more quickly to those customers who have special needs which are not covered by the IVR system. That means superior productivity and efficiency, which equals increased profitability, and improved customer satisfaction.

LBi Software Engineering, with extensive experience developing and integrating IVR applications for various industries, makes it easy for your business to take full advantage of the power of IVR.

Bringing voice and data together for your business.

Computer Telephony Integration (CTI) interfaces data that is hosted on a server with a variety of telephony components including public switched networks as well as PBX/ACD systems. This can mean exceptional savings in time, manpower, and overall cost of ownership investments for your business.

LBi knows CTI technology inside out, back end to front. We can show you how the right marriage between computers and telephones can result in more business productivity than you ever thought possible.

LBi provides premier CTI applications and solutions across a vast range of platforms including:
• Lucent
• Siemens
• Aspect
• InterVoice/Edify
• Nortel (Periphonics)
• Dialogic
• Genesys

Your customers simply say what they want, to get what they need.

Advanced Speech Recognition technology utilizes Interactive Voice Response (IVR) to recognize thousands of spoken words with accuracy as high as 97%. Customers can just speak into a phone to obtain information and services. No more navigating through multi-level touch-pad menus. No more waiting for a customer service representative to answer the phone. Fewer on-hold frustrations. Improved customer satisfaction. And, lower toll-free costs.

Today's speech recognition systems are capable of not only translating the human voice into commands that can automatically retrieve hosted data via a simple telephone call and spoken inputs...they can also detect various dialects and differences in pronunciation and usage. This allows companies to utilize speech processing systems in many different ways - everything from booking flight reservations to security-based applications where the user is verified through voice recognition - while substantially reducing the manpower needs and costs of staffing call centers with live agents.

With more than a decade of experience in IVR applications working in various industries, LBi Software Engineering makes it easy for your business to take full advantage of the power of speech recognition by customizing application solutions to your individual needs.

LBi provides advanced speech processing development and integration solutions across a wide variety of platforms, including:
• InterVoice/Edify
• Nortel (Periphonics)
• Dialogic
• Telera
• Nuance
• SpeechWorks

Superior speech software that automatically routes calls wherever needed.

Voice Connect is a top quality call directory application developed by LBi for voice-enabled systems.

With Voice Connect, calls can be automatically directed throughout your business simply by speaking the name, department or desired extension you would like to reach. The system can also be configured to provide outbound directory and e-mail messaging.

Voice Connect is compatible with nearly all of today's common IVR platforms, and LBi can integrate Voice Connect seamlessly within your IVR system.

click on images for larger versions Corporate Master Directory Intervoice Application Nortel/Periphonics Application Dialogic Configuration

Network Architecture Supported Platforms