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Finally, Easier HR Case Management for SMB

We are proud to bring you HR case management in a way that makes sense for the SMB user - from our no-strings-attached trial periods, to easy purchasing, to tiered pricing that delivers the features you need most.

Our SMB-friendly case management solution allows you to:

  • Interact efficiently and quickly with employees and HR staff
  • Easily ensure privacy and confidentiality
  • Create your organization's own integrated and sophisticated FAQ knowledge base
  • Build and leverage a searchable, expandable document repository
  • Empower employees with a user-friendly self-service portal
FEATURES
LBi HR
HelpDesk Free
LBi HR
HelpDesk Pro
LBi HR
HelpDesk ProPlus
Cost billed monthly
$0/mo.
$150/mo.
$289/mo.
Discount cost if billed annually
$0/yr.
$1,530/yr.
$2,940/yr.
TRY 30 DAYS FREE
TRY 30 DAYS FREE
Number of employees supported
Up to 100
Up to 500
Up to 2,000
Number of admin/HR supported
2
10
20
Issue resolution workflow in the
cloud via a premium SaaS solution
Case confidentiality
Mobile browser compatibility
Employee interactions and
notifications via email
Automatic escalations
User-defined tasks
Linking multiple cases
Attach files to cases
Support Level
Self-service Ticket Form Entry
Self-service Ticket Form Entry
and Email
Self-service Ticket Form Entry
and Email
Employee self-service portal
FAQ Knowledge Base
Instructional videos and product user guides
Real-time case history
Analytical reporting
and export tool
Employee interactions via social
collaboration tool
Executive dashboard
Employee feedback survey
Ad hoc reporting and scheduling
Document repository
Customizable aging utility

Need a More Robust Solution for a Larger Organization?

The LBi HR HelpDesk Enterprise edition is an innovative, fully featured case management and call-tracking workflow solution. In addition to all of the features of the SMB versions of LBi HR HelpDesk, the Enterprise edition includes:

  • HR/ERP integration
  • Enterprise email integration
  • Single sign-on (SSO) support
  • Corporate branding
  • Customized workflow
  • Wiki knowledge base
  • Advanced document management
    (Perceptive or SharePoint integration)
  • Social Media Reporting
  • Multiple-language support
  • For maximum security, optional hosting on a dedicated physical server and optional two factor authentication
  • Optional on-premise hosting and licensing

Contact us to schedule your personal demo of our flagship enterprise solution.

"Our organization was moving from a regional approach to a global way of working. To support this approach, we chose LBi HR HelpDesk. The simplicity of the application makes it easy for our HR staff to process cases, and the employee portal is well organized and easy for our employees to use. The practical presentation of information in the main application is one of the reasons we chose LBi."

Sabine van de Loo, HR Program Manager, Shared Services
International Baccalaureate Organization

Step 1

Choose the version of LBi HR HelpDesk that will best suit your unique needs and the number of employees in your organization.

Step 2

Register for your risk-free trial with no obligation (you don't even need to enter billing information).

Step 3

Challenge yourself to transform HR in your organization with LBi HR HelpDesk starting right now.