LBi provides all the resources necessary to meet your IVR development needs. From a simple IVR application to more complex multi-tier voice and data integrations, the LBi Voice User Interface (VUI) team works in collaboration with you to design an integrated solution from the ground up with the "best in class" technologies.

• Genesys      - GVP/VG      - Telera  • Nortel-Periphonics      - MPS, VPS, BCM        platforms      - Peripro	• VoiceXML      - VXML 2.0+ voice        browsers      - OpenVXI
• Intervoice      - InVision & VXML  • Invores      - Express 2.0      - Reproduce VXML Tool	• Nuance      - Speech Recognition      - Text-to-Speech      - Speaker Verification  • PerSay  • KIVOX

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LBi is a total solutions provider of IVR and Speech applications. Whether building a full enterprise solution or a smaller "bolt-on" application, LBi Software Engineering has worked side-by-side with clients for more than twenty-five years to develop the best solutions for improving productivity and decreasing operational costs.

Professional Services to Fit Your Needs

Speech Recognition	Enable speech recognition for an existing IVR application replacing touchtone with natural speech interaction. See our Success Story.
Speaker Verification	Add speaker verification to an existing IVR application for added fraud detection - verifying a caller's voice against the voiceprint database See our Success Story.
Text-to-Speech	Enable an IVR application to speak pertinent variable data back to the caller - synthesized speech enablement.
VXML Upgrade	Upgrade a legacy IVR platform or application(s) to the newest XML based environment and save on licensing and maintenance fees.
New Application Development	Custom design applications and implement the newest technologies.
Support and Maintenance	Support for an existing IVR platform and application(s) - allowing in-house resources to focus on core competencies.
CTI	Screen pops for your call center application.
Script Re-engineering	A well designed script is the key foundation to any application. Good scripting will reduce CSR transfers.

LBi has the VUI design expertise to create effective scripts and the strong engineering background to troubleshoot configuration issues. A well-planned script is the fundamental building block of any effective IVR application. When Speech Recognition, Speaker Verification or Text-to-Speech is required, the IVR application may be further enhanced with scripting that blends these capabilities, thus creating a more effective customer experience.

LBi takes an agile software development technique that focuses on the user and incorporates components from various standard methodologies. The LBi development methodology leverages the customer and stakeholder focus of Extreme Programming (XP), artifacts of the Agile Unified Process (AUP) and the attention to detail of the Rational Unified Process (RUP).

LBi Software’s core approach to all projects is a user-centric mindset with two basic rules: know the business and keep the user engaged throughout the entire project. It’s that simple!

AUP	Agile Unified Process
CTI	Computer Telephony Integration
GUI	Graphical User Interface
IVR	Interactive Voice Response
SIP	Session Initiation Protocol - a signaling protocol widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP).
RUP	Rational Unified Process
VXML	Voice Extensible Markup Language (VoiceXML) - a markup language for creating voice user interfaces that use automatic speech recognition (ASR) and text-to-speech synthesis.
VoIP	Voice over Internet Protocol
VRU	Voice Response Unit
VUI	Voice User Interface
XP	Extreme Programming