LBi HR HelpDesk is built on a wealth of experience and deep understanding of HR business processes and technologies.
Businesses that empower their HR teams and employees with an automated HR case management system can benefit from lower HR costs and increases in efficiency.
The business case is especially strong for organizations that choose a cloud-based solution such as LBi HR HelpDesk that is configurable and can offer the right amount of features for their unique needs and size.
Automated HR Case Management: The Business Case for the SMB User
When it comes to enjoying the bottom-line advantages of an automated HR case management solution, the Davids of the business world can do as well as the Goliaths.
Empowering Employees, Complementing Talent Management Solutions, Maximizing HR Productivity
Employees today are demanding more than ever from HR, putting more pressure on employee call centers. Here's how LBi HR HelpDesk answers that challenge.
Heightened Employee Engagement: Hidden Gold in an Automated HR Help Desk
Learn five key benefits of a fully featured HR case management solution that can help your organization drive and measure employee engagement, to improve performance and boost productivity.
Schedule a demo of LBi HR HelpDesk and see how you can empower your employees and give more time and resources back to HR.
Take a Deeper Dive Into LBi HR HelpDesk
SaaS in the Cloud - LBi HR HelpDesk is delivered as Software-as-a-Service (SaaS). Your IT staff is freed from needing to buy and maintain expensive computer hardware and software. SaaS from LBi provides nightly backups, full firewall protection, 99.9 percent guaranteed uptime, and a proven disaster recovery plan.
SaaS delivery by LBi Software is one example of why cloud-based software is the increasingly popular choice for employee benefit and HR systems worldwide.
Technology - LBi HR HelpDesk is a 100 percent Web-based JAVA application. Other technology features include:
Security - LBi HR HelpDesk offers an audit trail for every case, including all related documents and communications. It also has the level of security to ensure privacy and confidentiality in the HR environment. Other security features of LBi HR HelpDesk include:
Read our blog post on HR help desk security.
HR Employee Self-service - The LBi HR HelpDesk Employee Self-service Portal (not available with LBi HR HelpDesk Free) frees HR and empowers employees. In fact, in an increasingly online world, HR employee self-service can help create and heighten employee engagement by allowing employees to:
Employees can also directly access a knowledge base of commonly asked questions. With LBi HR HelpDesk Enterprise, system administrators can easily create an online help guide for all employees in a wiki format that is searchable and indexed, creating an integrated, context-sensitive help system and seamless integration with existing corporate documentation.
Other features of the LBi HR HelpDesk Employee Self-service Portal include: