LBi HR HelpDesk - Empowering the Employee, Enhancing HR

LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent.

  • Complements talent management solutions by identifying potentially costly patterns of personnel issues
  • Maximizes HR productivity through robust features that improve employee satisfaction and mitigate risk

Built for HR by People Who Understand HR

LBi HR HelpDesk is built on a wealth of experience and deep understanding of HR business processes and technologies.

  • A rich and powerful knowledge base that's created on the fly
  • A unique tiered pricing structure that appeals to organizations of any size
  • Unrivaled project dedication and customer service
  • Highly configurable
  • Editions for businesses with as few as 50 employees or more than 50,000
  • Supported by rich experience and expertise in Mobile Development, Business Intelligence, Data Warehousing, Reporting, and Analytics
HelpDesk Free
HelpDesk Pro
HelpDesk ProPlus
HelpDesk Enterprise
Cost billed monthly
Discount cost if billed annually
Contact Us
for Pricing
Number of employees supported
Up to 100
Up to 500
Up to 2,000
Number of admin/HR supported
Issue resolution workflow in the
cloud via a premium SaaS solution
Case confidentiality
Mobile browser compatibility
Employee interactions and
notifications via email
Automatic escalations
User-defined tasks
Linking multiple cases
Attach files to cases
Support Level
Self-service Ticket Form Entry
Self-service Ticket Form Entry
and Email
Self-service Ticket Form Entry
and Email
Self-service Ticket, Email,
and 24/7 Phone
Employee self-service portal
FAQ Knowledge Base
Real-time case history
Analytical reporting
and export tool
Employee interactions via social
collaboration tool
Executive dashboard
Employee feedback survey
Ad hoc reporting and scheduling
Document repository
Customizable aging utility
Single Sign-on (SSO) support
Corporate branding
Real-time HR/ERP integration
Seamless enterprise email
Customizable workflow
Employee social media reporting
Wiki knowledge base
Advanced document management
(Perceptive or SharePoint integration)
Multiple-language support
For maximum security, optional
hosting on a dedicated physical server
Optional on-premise hosting/licensing

The Business Case for Automated HR Case Management

Businesses that empower their HR teams and employees with an automated HR case management system can benefit from lower HR costs and increases in efficiency.

The business case is especially strong for organizations that choose a cloud-based solution such as LBi HR HelpDesk that is configurable and can offer the right amount of features for their unique needs and size.

Automated HR Case Management: The Business Case for the Smaller Company
When it comes to enjoying the bottom-line advantages of an automated HR case management solution, the Davids of the business world can do as well as the Goliaths.

Empowering Employees, Complementing Talent Management Solutions, Maximizing HR Productivity
Employees today are demanding more than ever from HR, putting more pressure on employee call centers. Here's how LBi HR HelpDesk answers that challenge.

Heightened Employee Engagement: Hidden Gold in an Automated HR Help Desk
Learn five key benefits of a fully featured HR case management solution that can help your organization drive and measure employee engagement, to improve performance and boost productivity.

Start Transforming HR in Your Organization Today

Schedule a demo of LBi HR HelpDesk and see how you can empower your employees and give more time and resources back to HR.

Take a Deeper Dive Into LBi HR HelpDesk

SaaS in the Cloud - LBi HR HelpDesk is delivered as Software-as-a-Service (SaaS). Your IT staff is freed from needing to buy and maintain expensive computer hardware and software. SaaS from LBi provides nightly backups, full firewall protection, 99.9 percent guaranteed uptime, and a proven disaster recovery plan.

SaaS delivery by LBi Software is one example of why cloud-based software is the increasingly popular choice for employee benefit and HR systems worldwide.

  • LBi HR HelpDesk Free, Pro, and ProPlus are offered in a Cloud Computing Environment, giving maximum performance at the lowest possible cost. It is highly secure and SAS 70 Type II/SSAE 16 Type II compliant, with high-speed connections to physical servers to ensure that performance scales to meet your business demands.
  • The enterprise edition of LBi HR HelpDesk is available in either a Cloud Computing or Dedicated Server Environment, in which your LBi system is hosted on a dedicated server in a SAS 70 Type II/SSAE 16 Type II compliant and secure hosting facility. Each client deployment in a Dedicated Server Environment includes a separate instance of the LBi HR HelpDesk application, database, operating system, and Web server. Our Dedicated Server Environment option provides the utmost in performance and security.

Technology - LBi HR HelpDesk is a 100 percent Web-based JAVA application. Other technology features include:

  • Compatibility with all browsers
  • No need to install controls (Flash, ActiveX, Silverlight, Java Applets, etc.)
  • A mobile version for iOS, Android native browsers
  • Platform-independent architecture
  • Ability to integrate with myriad ERPs, PeopleSoft, SAP, Oracle, Infor, JD Edwards, and in-house HCM solutions (with LBi HR HelpDesk Enterprise)
  • Integration with Single Sign-on (SSO) or existing portal environments (with LBi HR HelpDesk Enterprise)
  • Email Integration
  • IVR and speech integration (with LBi HR HelpDesk Enterprise)

Security - LBi HR HelpDesk offers an audit trail for every case, including all related documents and communications. It also has the level of security to ensure privacy and confidentiality in the HR environment. Other security features of LBi HR HelpDesk include:

  • Configurable security access
  • Complete audit trails of all cases
  • Integration with Single Sign-on (SSO) (with LBi HR HelpDesk Enterprise)
  • Ability to track all interactions with employees
  • Multiple priority levels
  • Case visibility settings (i.e., confidential cases)

Read our blog post on HR help desk security.

Read our case study.

HR Employee Self-service - The LBi HR HelpDesk Employee Self-service Portal (not available with LBi HR HelpDesk Free) frees HR and empowers employees. In fact, in an increasingly online world, HR employee self-service can help create and heighten employee engagement by allowing employees to:

  • View a history of their cases
  • Create new cases directly through the Web or by emailing the LBi HR HelpDesk system

Employees can also directly access a knowledge base of commonly asked questions. With LBi HR HelpDesk Enterprise, system administrators can easily create an online help guide for all employees in a wiki format that is searchable and indexed, creating an integrated, context-sensitive help system and seamless integration with existing corporate documentation.

Other features of the LBi HR HelpDesk Employee Self-service Portal include:

  • Detailed and real-time case histories
  • New-case entry
  • FAQ of common problems
  • Access from any device with an Internet browser - desktop, smart phone, or tablet
  • Ability to respond to custom surveys, allowing HR to capture key feedback (with LBi HR HelpDesk ProPlus and Enterprise)
  • Wiki knowledge base (with LBi HR HelpDesk Enterprise)

Read our Brochure or Fact Sheet for more details on LBi HR HelpDesk can transform your organization today.

Access Demonstration Videos here