Executive Brief: Monitoring Employee Posts on Social Media: Supporting HR as a Proactive Business Partner
HR case management technology like LBi HR HelpDesk can integrate with social media platforms, enabling HR to monitor what employees say about the company on Facebook, LinkedIn, Twitter, and other forums.
LBi Software: Uncompromising Dedication to Completing the Job, Efficiently and Responsively, For HR Technology Solutions
LBi Software provides precisely engineered, customer-focused HR software developed from 30-plus years of experience in HR technology and processes. LBi HR HelpDesk is an innovative case management and call-tracking workflow solution.
LBi Software PeopleSoft HCM Solutions: Knowledge and Expertise from the Inside Out
LBi Software brings a unique combination of technology expertise, HCM knowledge, and unrivaled experience to developing, implementing, and managing client-focused PeopleSoft solutions from implementation through daily management.
LBi HR HelpDesk: Empowering Employees, Complementing Talent Management Solutions, Maximizing HR Productivity
LBi HR HelpDesk is the HR case management solution for tracking employee calls and questions around total HR, payroll, recruitment, benefits, and talent management, with powerful HCM reporting and analytics and tiered pricing.
LBi Development Methodology: Agility Built On Know-How
LBi's methodology for HR and HCM software development is agile and focused on the user. With a dedicated team from kickoff to post-implementation, we are flexible to tailor our method to each project.
Case Study: Custom Development – Excess Plan Election Website
For a client that needed to comply with changes to IRS Section 409A, LBi Software developed and hosted a website that automated the enrollment, selection, and validation processes, and greatly reduced HR administration.
ASPCA Case Study: Collecting and Analyzing Shelter Information From Select Communities to Improve Overall Animal Welfare
LBi Software applied its HR case management expertise to create a comprehensive browser-based solution for the ASPCA to enter, review, and approve responses from monthly surveys of its many partner communities.
Data Warehouse Case Study: Developing a SOX-Compliant, Future-Oriented Solution
For a client that was manually tracking incentive compensation data, LBi Software applied its HR technology expertise and developed a solution to automate supplemental adjustment payrolls, document special queries, and integrate payroll and benefits.
Case Study: Increasing Customer Service by Adding Speech Recognition
LBi HR HelpDesk is designed with HR case management technology that provides database integration with CRM, order processing, billing, and scheduling applications – an IVR with 24/7 self-service.
Case Study: Secure Transactions In IVR Systems With Speaker Verification
LBi Software applied proven HR technology to create an enhanced level of security in a telephone-based system. The prototype system required integrating Java, HTML, C++, and SQL with the IVR capabilities.
Case Study: SOX Support Services - Eliminating Audit Points and Becoming SOX-Compliant
LBi Software applied proven HR technology to refine a client's employee benefits suite to identify critical SOX vulnerabilities, develop comprehensive system plans, and ensure that benefit plans were SOX-compliant.
Case Study: LBi Time and Attendance: A Comprehensive Solution For Government Compliance
A U.S. defense contractor chose LBi Time and Attendance to replace its Lotus Notes-based time-reporting system. Among other benefits, LBi's solution offered exception reporting and easy integration with corporate HR systems, including PeopleSoft.
Case Study: Improving The Year End Process
LBi Software leveraged its HR technology expertise so a Fortune 500 company could better perform its complicated year-end processes. The solution automated supplemental adjustment payrolls, documented special queries, and integrated payroll and benefits.
Case Study: Documenting Business Functions
For a client that needed to quickly and thoroughly document 12 functions for manual and systematic tasks, LBi Software created documentation that was comprehensive, yet straightforward enough to be used for training.
Case Study: Field Agent Support
For a sports organization whose field agents were outfitted with laptops that couldn't connect with the main database, LBi Software designed a custom solution that made accessing and providing metrics faster and easier.
Case Study From LBi Software: HCM User Training
To help veterans in an enterprise's payroll and benefits departments learn to use a query tool packaged with their HCM system for SOX compliance, LBi developed a comprehensive and intensive training plan.
Case Study: LBi HR HelpDesk - A Comprehensive Solution In Response To Specific Client Needs
After direct observation and assessment of the client's business needs, LBi HR HelpDesk was adopted by a large North American life insurance company for an HR case management solution.
The LBi HR HelpDesk: Deployment Options for the Enterprise Version
For enterprise HR management, LBi HR HelpDesk can be fully hosted and managed through LBi or deployed on-premise, launched on the enterprise client's servers, and maintained by their IT personnel.
The LBi HR HelpDesk: The Features of a Solution Engineered to Empower Employees and Maximize HR in Companies of Any Size
LBi HR HelpDesk is an innovative HR case management and call-tracking workflow solution with tiered pricing and four versions to put help desk software in reach of companies of any size.
eBook: Getting HR Technology Back to HR Reality
Seven thought leaders in HR technology and case management software share their views on how an HR case management solution like LBi HR HelpDesk can help solve real-world HR challenges.
eBook: Automated HR Case Management: The Business Case for the Smaller Company
With tiered pricing and four editions, LBi HR HelpDesk puts HR case management technology within reach of small and midsize businesses (SMBs) as well as enterprise businesses.
LBi HR HelpDesk: Five Features With Practical Benefits For The SMB Users
Five features that show how LBi HR HelpDesk gives companies of any size the HR case management tools they need to meet the challenges HR faces every day.
LBi HR HelpDesk: Entering a Case
LBi HR HelpDesk is HR case management that makes it easy for human resources and employees to accurately enter new cases with features that boost user adoption, increase engagement, and ensure compliance.
LBi HR HelpDesk: Using the Employee Self-Service Portal
This Product Guide provides step-by-step instructions for using the Employee Self-service Portal of the LBi HR HelpDesk case management system to empower employees, make HR more efficient, and heighten employee engagement.
LBi HR HelpDesk: Using The FAQ Knowledge Base, Document Repository, and Wiki Knowledge Base
This Product Guide gives the information to set up and use three valuable resources in the LBi HR HelpDesk case management system: the FAQ Knowledge Base, Document Repository, and Wiki Knowledge Base.
LBi HR HelpDesk: Reporting Features User Guide
This Product Guide gives the information to set up and use the valuable reporting and analytic tools within the HR technology of the LBi HR HelpDesk case management system.
LBi HR HelpDesk: Initial Setup Guide
This Product Guide gives information on how to set up a variety of customizable options in the LBi HR HelpDesk case management system to meet your business needs.
LBi HR HelpDesk: Importing Employee Data
LBi HR HelpDesk case management software gives employees Internet-based one-stop shopping for information and answers related to their benefits and compensation, and gives HR and CSRs a holistic view of employee information.
LBi Time and Attendance: The Comprehensive, Web-Enabled Solution For All Attendance, Time-Tracking and Absence-Management Needs
LBi Time and Attendance is a complete Web-enabled application that provides a comprehensive solution for entering and managing attendance, time-tracking, and absence-management needs – collect and manage your employees' time simply and accurately.
LBi HR HelpDesk: Viewing the Case Change Audit History
This video demonstrates how LBi HR HelpDesk tracks changes made to cases, and how to view the audit history on the Show Changes screen for better HR case management.
LBi HR HelpDesk: Creating a New Case in the Employee Portal
This video describes the employee self-service process for creating a new case in the LBi HR HelpDesk Employee Portal to enhance employee engagement through better HR case management.
LBi HR HelpDesk: Using the Employee Self Service Portal
This video describes options within the Employee Self-service Portal of LBi HR HelpDesk for researching Common Scenarios and the Knowledge Base, creating a new case, and interacting with HR and providing feedback.
LBi HR HelpDesk: Viewing Employee Information
This video describes the information available in the Employee Profile section of the LBi HR HelpDesk case management system and options available for linking to other HCM applications and social media sites.
LBi HR HelpDesk Viewing Employee Cases
This video shows where to view cases an employee has on record in the LBi HR HelpDesk, how to sort the listing, and how to display the details of a specific case.
LBi HR HelpDesk: Using the Sounds Like Name Search
This video describes how to use the "Sounds Like" name search option in LBi HR HelpDesk to locate an employee if you are unsure of the exact spelling of the name.
LBi HR HelpDesk: Using the Quick Search
This video describes how HR can use the Quick Search option in LBi HR HelpDesk to find information on an employee or case and provides an example of the "Sounds Like" name search.
LBi HR HelpDesk: Using the Employee Survey
This video provides a brief explanation of the Employee Self-service Portal in LBi HR HelpDesk and shows the Feedback options, where employees can provide answers to survey questions from system administrators.
LBi HR HelpDesk: Using the Clipboard (View My Cases)
This video describes using the "View My Cases" feature (the "Clipboard") in LBi HR HelpDesk to view cases assigned to selected users or groups and pare down the list by status or category.
LBi HR HelpDesk: Using the Attachments Feature
This video demonstrates the process in the LBi HR HelpDesk case management system for attaching files to cases from local network folders or the Document Repository.
LBi HR HelpDesk: Using the Advanced Search Feature
This video demonstrates the process in the LBi HR HelpDesk case management system for using the Search Cases feature to search for and display cases that meet a variety of selected criteria.
LBi HR HelpDesk: The Case Status Report
This video demonstrates how to use the LBi HR HelpDesk case management system's Case Status Report to get details about each case, grouped by category, showing any status-related information.
LBi HR HelpDesk: Saving and Scheduling Reports
This video demonstrates how to use the LBi HR HelpDesk case management system's Saved Reports feature and options that include confidentiality and scheduling for email delivery.
LBi HR HelpDesk: Reporting Feaures
This video describes all of the reporting capabilities in the LBi HR HelpDesk case management system HR technology: Ad Hoc, Export Data, and Saved Reports, plus a sample of report generation.
LBi HR HelpDesk: Report Templates and the Export Tool
This video describes the use of reporting templates in the LBi HR HelpDesk case management software and shows examples of the Case Status Report, Table of Contents, and Export Tool options.
LBi HR HelpDesk: How to Use the Executive Dashboard
This video demonstrates use of the Executive Dashboard of the LBi HR HelpDesk case management technology to view critical efficiency metrics and analytics, yielding efficiency management at a glance.
LBi HR HelpDesk: How to Enter a Case
This video demonstrates how to enter a new case in the LBi HR HelpDesk case management system, automatically applying categories and subcategories for optimal HR help desk service.
Webinar: Stop Using Your IT Help Desk for HR Purposes!
Learn how an HR help desk built specifically for HR by people who understand HR processes differs from IT help desks used for HR case management.
Webinar: Quality HR Service Delivery Demands HR-dedicated Case Management
Learn why HR needs an HR case management system built for HR in a webinar that compares and contrasts the differences between LBi HR HelpDesk and typical CRM/IT help desk systems.
Webinar: HR Analytics and KPIs
See how LBi HR HelpDesk case management analytics can provide a keen understanding of workforce dynamics, including exposure to general employee attitudes, management issues, labor disputes, and other workplace concerns.
Webinar: Leveraging HR Technology to Solve Real-world Challenges
HR technology like LBi HR HelpDesk case management is so powerful that it's easy to forget HR's most important role: solving people problems. Get great tips for doing that with today's HR software.
Five Top HR Challenges and How an Automated HR Case Management Solution Can Beat Them. – A White Paper from LBi Software
See how an automated HR case management solution or system like LBi HR HelpDesk can help alleviate, if not totally overcome, five of the HR's most pressing challenges today.
Setting Expectations – The Clout – And Caveats – Of Cloud-Based HR Technology – A White Paper from LBi Software
LBi Software clearly explains the benefits and drawbacks of the different models of cloud service for human resources and how to determine their differences based on your organization's needs and budget.
Heightened Employee Engagement: Hidden Gold in an Automated HR Help Desk – A White Paper from LBi Software
An HR case management system, like LBi HR HelpDesk, can boost employee engagement through HR technology that empowers employees with an online consumer experience for handling any concerns about benefits and compensation.
Case Management: The Backbone of Excellence in HR Service Delivery – A White Paper from LBi Software
HR help desk solutions originally intended for IT or customer service fail HR's needs today, while an HR-dedicated case management system with a knowledge base and deep analytics empowers service agents and HR.
Making the Case for an Automated HR Help Desk – A White Paper from LBi Software
Extending employee self-service to HR case management systems like LBi HR HelpDesk shifts the focus from information-based support to empowering employees and managers to take more responsibility for their jobs and work environment.
The Benefits of Web-enabled Time and Attendance Tracking – A White Paper from LBi Software
Whether you have employees working at corporate headquarters, remote offices, home, or client sites, Web-enabled HR software for time tracking lets you accurately track their time and capture how it's being used.
The Power of HR Technology in the Quantified Organization. Perspectives and Trends From Today's HR Thought Leaders.
HR in the Quantified Organization. How Big Data works with HR. Insights are presented from Stacey Harris (Sierra-Cedar), Steve Boese (HR Technology® Conference & Expo), Robin Schooling (HRSchoolhouse.com), Paul Hebert (Symbolist), and Lance Haun (The Starr Conspiracy).