HCM Self Service Solutions
LBi creates custom self-service solutions that give employees instant access to both their own employee data and corporate information.
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LBi can develop a self-service solution that is tailored to your HR department's needs. We can customize your existing HCM suite to include a self-service element, or create a stand-alone self-service application from the ground up that will fit your HR department's specific needs.
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Our solutions can be utilized by employees on the desktop, web, and phone. Utilizing the latest web-based technologies, employees have instant access to information without the hassle of complicated installation programs or confusing downloads.
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In addition, we can deliver a system using advanced speech processing techniques, including voice recognition systems, to allow employees to simply speak into a telephone to get automated responses to their questions.
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Examples of our Customized Self-Service Applications:
PeopleSoft HR Self Service Portal
CaseManager Employee Portal
The CaseManager Employee Portal allows employees to access their own version of the CaseManager system. They are able to view a history of their "cases", which can be items such as questions, problems, or comments. In addition, they can open new cases and view an FAQ of commonly asked questions. The CaseManager Employee Portal puts access to important information at the fingertips of the employee themselves, reducing the need to make phone calls or emails to the HR department, and increasing employee satisfaction by providing them with quick and easy issue resolution.
Features:
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Detailed and Real-Time Case History
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New Case Entry
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FAQ of Common Problems
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Web-Enabled for access from anywhere
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No Client Installation Required on Employee Machines
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Integrates with Existing Company HR Portal and Single Sign On
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Screenshots:
(case history)
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(new case entry)
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Personal Assistant
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