October 28, 2011
Hartford Marriott Farmington, Farmington, CT
9:45 AM - 10:30 AM - Rhode Island Room
LBi will host a session on "Leveraging Your PeopleSoft HCM System to Create a World Class HR Help Desk". In this session you will learn how to free up critical HR resources for more strategic projects while improving the response rate to employee issues and accuracy of information. You will see how web based self-service and case management technologies (LBi HR HelpDesk from LBi Software) are employed to log, track, and facilitate the resolution of employee queries, while dynamically building a searchable knowledge base to act as a repository of information for use with future queries.
LBi will also have a booth on the Expo Floor.