HR HelpDesk supports any amount of employees as well as any amount of system users (administrators, CSRs, SMEs, and managers).
Policy-based issue resolution: quick and efficient, decreasing HR costs by reducing help calls by up to 75 percent.
Take advantage of multiple settings for privacy and confidentiality, including four different view settings.
The application is compatible with all mobile and tablet devices; check your cases on the road!
Email LBi HR HelpDesk to open a case; notify employees via email that their questions have been answered.
The system streamlines customer service by automatically assigning and escalating cases with color coded priorities for added visualization.
Associate a task list with each case; create custom workflow tasks on the fly or by pre-defining them based on the type of case.
Search for any case or set of cases based on any field, including text fields, or by any combination of fields (employee name, date range, assigned user, case category, problem or resolution, location, status, and more).
Link associated cases together.
Employee or CSR can electronically attach documents to a case.
Our size, passion, expertise, and leadership allow us to provide greater flexibility, more meaningful client responsiveness, and more authentic customer attention than any other provider.
Employees can directly access a knowledge base of commonly asked questions, putting important information at their fingertips, reducing phone calls and emails to HR, and increasing employee engagement.
Import your existing FAQ database or create and continuously update one on the fly.
Receive real-time insight about our product with easy-to-use videos and guides.
Complete audit trails of all cases; track every change to a case by date, time, and who made the change.
Flexible reports with detailed analytics and metrics; export an entire report or selected fields to Excel or other formats in one click.
Dialogues can be tracked between anyone who touched a case or has been contacted to help resolve it; a full picture of all communications related to each case is available at a glance.
Benefit from comprehensive analytics and one-click ability to drill down to the underlying data.
Create custom surveys for your employees and reports from the results.
Create, name, and save customized ad hoc reports; select from dozens of criteria for fields; schedule reports to run and send automatically.
Store all of your original HR documents in a Windows Explorer-style view for easy search and retrieval.
Track cases by the day or hour; tailor reports to account for holidays, weekends, etc.
LBi HR HelpDesk integrates with all types of Single Sign-on.
Brand to your company logo and screen colors.
LBi HR HelpDesk integrates with all major HR systems of record.
LBi HR HelpDesk integrates with your corporate email server.
Customize the application to your exact needs.
Monitor when your company is discussed by employees on a public social media platform - Facebook, LinkedIn, Twitter, etc.
Store the text of all of your corporate HR documentation - indexed and categorized for easy search and retrieval.
LBi HR HelpDesk fully integrates with Perceptive and SharePoint. LBi has partnerships with Perceptive and Microsoft.
For organizations with the staff and expertise to fully manage the LBi HR HelpDesk infrastructure in their own environment, our on-premise license offers the option to internally manage our solution.
For maximum security each client deployment includes a separate instance of the LBi HR HelpDesk application, database, operating system, and Web server; no other client data or business application resides on your server.
Add an extra layer of security to your solution as with our two factor authentication.
All languages are supported.
Our HR Case Management Software is built on a wealth of experience in human resource management and deep understanding of HR business processes and technologies.
Businesses that empower their HR teams and employees with an automated HR case management system can benefit from lower HR costs and increases in efficiency.
The business case is especially strong for organizations that choose a cloud-based solution such as LBi HR HelpDesk that is configurable and can offer the right amount of features for their unique needs and size.
Case Management: The Backbone of Excellence in HR Service Delivery
This new white paper explains why solutions originally intended for IT or customer service fall far short of meeting HR's needs today – and why an HR-dedicated system can empower HR to:
Empowering Employees, Complementing Talent Management Solutions, Maximizing HR Productivity
Employees today are demanding more than ever from HR, putting more pressure on employee call centers. Here's how LBi HR HelpDesk answers that challenge.
Heightened Employee Engagement: Hidden Gold in an Automated HR Help Desk
Learn five key benefits of a fully featured HR case management solution that can help your organization drive and measure employee engagement, to improve performance and boost productivity.
"We implemented the LBi HR HelpDesk in a large organization with users in 50 states and several countries. Employees were able to utilize the product with no training and had seamless interactions with the online product right from the start. Administration of the system was very simple, easy to navigate, and easy to understand. The LBi team was professional, timely, and experts in understanding our needs and system requirements. Great experience with the product and the company."
"Our organization was moving from a regional approach to a global way of working. To support this approach, we chose LBi HR HelpDesk. The simplicity of the application makes it easy for our HR staff to process cases, and the employee portal is well organized and easy for our employees to use. The practical presentation of information in the main application is one of the reasons we chose LBi."
SaaS in the Cloud — LBi HR HelpDesk is delivered as Software-as-a-Service (SaaS). Your IT staff is freed from needing to buy and maintain expensive computer hardware and software. SaaS from LBi provides nightly backups, full firewall protection, 99.9 percent guaranteed uptime, and a proven disaster recovery plan.
LBi HR HelpDesk can be hosted in the cloud, on a dedicated server or on-premise:
Technology — Our Human Resource Case Management Software is a 100 percent Web-based JAVA application. Other technology features include:
Security — LBi HR HelpDesk offers an audit trail for every case, including all related documents and communications. It also has the level of security to ensure privacy and confidentiality in the HR environment. Other security features of LBi HR HelpDesk include:
Read our blog post on HR help desk security.
Read our case study.
HR Employee Self-service — The LBi HR HelpDesk Employee Self-service Portal frees HR and empowers employees. In fact, in an increasingly online world, HR employee self-service can help create and heighten employee engagement by allowing employees to:
Employees can also directly access a knowledge base of commonly asked questions. With LBi HR HelpDesk, system administrators can easily create an online help guide for all employees in a wiki format that is searchable and indexed, creating an integrated, context-sensitive help system and seamless integration with existing corporate documentation.
Other features of the LBi HR HelpDesk Employee Self-service Portal include:
Read our Brochure or Fact Sheet for more details on LBi HR HelpDesk can transform your organization today.
Schedule a demo of LBi HR HelpDesk and see how you can empower your employees and give more time and resources back to HR.
