LBi Software will host a session on "Automated HR Help Desk Solution for Rapid Response, Efficient Case Management, and Improved Employee Satisfaction" at 2:45 PM Monday, June 20, 2011, Room Segura 3
In this session you will see how you can free up critical HR resources for more strategic projects while improving the response rate to employees and accuracy of information sent back in response. You will see how current web technologies can be employed in conjunction with case management software to log, track and facilitate the resolution of employee queries while building a knowledgebase to act as a repository of information to use with future queries.
An automated HR Help Desk combined with employee access to that help desk can significantly reduce the case load and cost of responding to employee queries into your HR department. Allow employees to access the help desk and knowledgebase through a self-service portal.
LBi Software will also be at booth 227 on the Expo Floor.