HR Case Management Software That Works for HR Teams

HR HelpDesk is an industry-leading automated HR case management software and call-tracking tool. HR HelpDesk (also called HR Case Management) enables human resources and HR service centers to efficiently manage employees' inquiries and questions – improving HR service delivery, enabling automatic workflows, and tracking cases to closure.


Features of HR HelpDesk V7

  • Employee self-service portal
  • Automatic case assignment
  • A full knowledge base in FAQs
  • Artificial intelligence
  • Machine learning for employee questions
  • Employee Document Manager
  • Executive Dashboard for HR users
  • Chat (HR to employee and HR to HR)
  • Issue resolution workflow in the cloud
  • Case confidentiality
  • Advanced search and query
  • Responsive Design
  • Real-time case history
  • Single Sign-on (SSO) support
  • Employee social media reporting
  • Customizable workflows
  • Case and Knowledge Management
  • Google Translate
  • Embedded Wiki Knowledgebase
  • Streamlined HR interface to your HR, Payroll, and Benefits
  • HR Analytics
  • Ad-hoc Reporting
  • Employee Feedback Survey
  • Aging Utility
  • Email → Case Creation
  • Click Tracking
  • Secure Cloud Hosting

Why Switch to HR HelpDesk?

If you're using another HR case management software tool or employee self-service platform, you're understandably cautious about the costs of switching to a new solution. Why should you consider HR HelpDesk, then?

HR HelpDesk increases Employee Retention and reduces costs

HR HelpDesk streamlines HR's patchwork of vendors, systems, documentation, and platforms. Driving better employee retention and reducing costs.
Learn how in this Infographic and Blog Post

Your employees need access to information quickly

Without that, they're constantly asking questions of HR — and HR is thus getting nothing done in the context of the actual business. Increased access to information means increased business value for HR.
Read our HR HelpDesk Best Practices White Paper.

Increased employee engagement

Eliminate frustration and improve employee engagement. Engaged employees are better for business. When employees aren't out hunting for what they need, they can focus on the parts of their job they enjoy. Companies with higher employee engagement have higher sales, less turnover, and happier customers.
Employee Engagement: Hidden Gold in HR HelpDesk. Learn More.

Confidentiality and privacy

We help organizations be fully compliant and secure within the increasing landscape of privacy laws, including GDPR, HIPAA, and more.
Maximize HR productivity and remain private. Learn More.

HR Helpdesk Leverages AI

HR HelpDesk utilizes artificial intelligence to directly respond to an employee's needs in real time!

Interested in Learning More?

We’d be happy to offer you a demo of HR HelpDesk V7 for automated HR case management.