Employee experience is integral to the future of Human Resources. With unprecedented changes to the way we work happening over the past year or so, it’s no surprise that more than 42% of HR leaders claim it’s their biggest human capital challenge.
94% of talent professionals agree —
Employee experience is very important to the future of recruiting and HRLinkedin 2020 global talent trends
While employee experience has many layers, HR leaders have an opportunity to vastly improve how they serve their people by focusing on a basic, foundational principle — access to information.
Here, I offer three actionable tips for HR leaders to improve information access and as a result, greatly improve the employee experience.
1. Embrace a self-serve model
Knowledge workers spend an average of 2.5 hours per day looking for information. HR has the opportunity to help reduce bottlenecks by embracing a self-service model.
Almost ¾ of employees in the United States
want self-service HR tools
A 2019 survey found that in the United States, 73% of employees want self-service HR tools to find information and perform basic tasks like managing time off and viewing payroll information. Self-service helps:
- Give employees the flexibility to access information when they need it, from wherever they need it;
- Drastically reduce the time it takes for your people to find answers;
- Eliminate the human capital required to service information requests; and
- Save time for employees and your HR team
Organizations already offer self-service options to improve the customer experience — it’s time to apply the same principles to the employee experience.
How We Developed Software for a New Pro Sports League in 6 months
It was April 2020 and LBi Software was very happy to have landed a new client! Athletes Unlimited (AU) is the new sports league on the block. They describe themselves as, “A network of new professional sports leagues where athletes compete in fantasy-inspired games in softball, volleyball, and lacrosse.”
We are one of the leaders in the sports software field. We have done pivotal work for high-profile clients like MLB, NBA, NFL. We have also developed proprietary software for six different MLB teams as well as several teams from the NFL and NBA.
Creating software for a new sports league was something right up our alley. Little did we know, within one month of signing this new contract our office would be closed due to COVID-19. We had no idea if fans would be in the stands for games. Would fans want to tune in to a new sports league during a pandemic? With everything going on in the world there was a lot of uncertainty.
Amazon Web Services (AWS) is one of the leading cloud service platforms (CSP). We leverage their services for hosting a number of our applications. They offer fully managed services that allow teams to focus on building products rather than deploying and maintaining hardware.
AWS utilizes a shared responsibility model. This offloads many of the responsibilities involved in managing infrastructure for building web applications. AWS is responsible for the security “OF” the cloud. We are responsible for the security “IN” the cloud. AWS plays a pivotal role in our ability to develop highly available and reliable web applications.
One thing that helped reduce our uncertainty was utilizing the powerful tools of AWS. We choose to go with AWS Elastic Container Service (ECS) to deploy a number of microservices. This was a seamless process. Many of our web applications had already been containerized using Docker. This allowed for zero-downtime deployments which were a real game-changer for us. This feature gives us the ability to deploy new software without having to notify all the users.
Containerization is something that has really improved the developer experience (DX) at LBi Software. Docker has significantly improved the onboarding process between projects. You can now switch between projects or microservices in a matter of minutes. This is especially useful for some of our older projects that require older versions of software such Angular, Node.js, or Gulp.