How Cloud and Other Technology Trends Are Transforming HR

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cloud computing and other HR trends

Marc Solow, Deloitte Consulting LLP’s HR Shared Services Practices Leader, was cited in a recent blog post that really hit home for us. In a nutshell, Solow identified several HR trends occurring as a result of changes in technology. We agree with Solow’s insight and think the benefits of cloud-based automated HR software solutions — including HR case management — provide examples of what he’s talking about.

Five of the trends Solow identified are:

  1. Applying differentiated HR service delivery within organizations
  2. Showing a preference for cloud-based solutions for HR tools
  3. Transforming HR processes with social and mobile technologies
  4. Leveraging specialized outsourcing to drive better outcomes
  5. Consolidating processes of transactions to move value up the chain

1. Applying Differentiated HR Service Delivery Within Organizations
HR service delivery that works for the staff in corporate headquarters can differ hugely from works for employees on the factory floor or what your sales force on the road needs. This HR trend toward differentiated delivery ensures that each segment of your employee population gets access to HR case management through a channel that works best for them — via a desktop computer, a tablet, a kiosk, or a mobile device.

2. Showing a Preference for Cloud-based Solutions
HR leaders are increasingly appreciating the benefits of cloud-based solutions. As we said in a previous blog post: Cloud technology for HR “makes the adoption of robust, complex programs and systems affordable and scalable.” LBi has gone a step further to meet the wide range of needs and budgets for companies of all sizes.

LBi HR HelpDesk employs a combination of cloud-technology hosting options: LBi HR HelpDesk Free, Pro, and ProPlus are true SaaS applications (multitenant and hosted in the public cloud). LBi HR HelpDesk Enterprise is a single-tenant application that can be hosted on a dedicated physical server, on a private cloud, or on-premises.

3. Transforming HR Processes with Social and Mobile Technologies
This is related to the trend of more differentiation in HR service delivery, but also includes employee self-service. An automated HR case management solution with an employee self-service portal creates greater employee engagement and higher user adoption — if for no other reason than they can get their questions answered whenever and wherever they like.

4. Leveraging Specialized Outsourcing to Drive Better Outcomes
Many larger companies are now using a hybrid model for HR delivery — a blend of in-house and outsourced services. When companies do chose to outsource, it’s primarily for specialized HR software solutions that their IT departments don’t have the time or expertise to develop. Another reason is that solutions originally intended for IT or customer service often fall far short of meeting HR’s needs.

An HR-dedicated case management system can empower HR to:

  • Resolve employee inquiries faster
  • Support strategic initiatives
  • Boost employee engagement
  • Burnish the employer and market brands

5. Consolidating Processes of Transactions to Move Value Up the Chain
Consolidating HR processes is part of another trend — instituting shared services within organizations. With its rich analytics and easily accessible executive dashboard, a fully featured HR case management solution like LBi HR HelpDesk gives HR the ability to become more data-driven and translate its insight into practical, business-aligned insight and measurable impacts across the organization.


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  • Vinay Johar says:

    hybrid model of HR should be adopted when it comes to outsourcing non-core tasks to outside agency. Here HR should partner with teams that can enhance their enagagement and further helps showcasing employer brand.

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