Using an HR Help Desk to Manage Talent Better

For companies of any size, a centralized and automated HR case management system can be a huge asset in helping to manage talent better. It can even overcome the shortcomings of many larger and more comprehensive HR technology, information, and talent management systems.

Consider, for example, how an HR help desk can solve the challenge of gathering and maintaining critical employee information in a single location rather than having it spread across various databases and in paper files. In fact, one of the significant advantages of an HR case management system is a central, secure repository of data and records — without replacing current and separate systems.

When an HR help desk or case management system is incorporated into a comprehensive talent management strategy, any organization can take advantage of full life-cycle support for employees, which ultimately contribute to measurable, significant performance gains. The best HR case management systems, like LBi HR HelpDesk, are designed to work seamlessly with a company’s HRIS software as well as their leading talent management applications.

Unified HR case management more than makes up for the potentially costly and time-consuming challenge of having critical employee information spread across disjointed databases and traditional paper files. The danger: Employee information is either not gathered or isn’t maintained in a single location. Clear, documented case histories are essential to helping employers mitigate legal risk. Staying aware of employee grievances is a significant step toward documenting employee problems.

HR information and talent management systems usually can’t solve this problem. They’re not designed to collect, collate, and track all of the data that HR needs to manage the countless employee relations cases that are bound to come up in any organization.

LBi HR HelpDesk, on the other hand, is HR technology that empowers companies with as few as 100 employees to have a central and secure repository of employee relation records and histories — an important advantage of an HR case management system. It gives companies a consolidated system without replacing their current, separate systems. This becomes increasingly important as companies adopt unified employee self-service portals and provide access to them from laptops, mobile phones, and tablets.

With single sign on, HR can have access to the right information and the necessary analytics from a consolidated Web-based environment with one URL. It gives HR the power to recognize trends (e.g., frequent complaints in specific departments) and be proactive in suggesting changes to policies, procedures, or management needs. The result is greater efficiency of HR functions and a helpful tool for employee self-service. Related articles.