Ensure Data Security and Strengthen Policies with HR Case Management
We live and conduct business in an increasingly litigious society. We all know that. At the same time, businesses are increasingly in the crosshairs of various state and federal agencies responsible for enforcing everything from fair hiring practices to safety in the workplace.
An HR help desk is the antithesis of the old way of responding to government audits and legal action. Then, managers and administrators had to almost manually piece together disconnected sources and chains of communication related to a grievance – emails, phone messages, printed forms and other sources.
An automated HR help desk, by comparison, offers an audit trail for every case, including all of its related documents and communications. A quality system also has the level of security to ensure privacy and confidentiality in the HR environment.
LBi HR HelpDesk, for example, provides mission-critical data security measures that ensure absolute confidence in the system. Measures include dedicated-server hosting (no shared hardware), in-transit and at-rest data encryption, intrusion detection, firewall support, daily and off-site backups, off-site/off-grid failover support, and more.
The bottom line is that an HR help desk should be able to put a virtual lockdown on the data it holds. Data is protected from unauthorized eyes, and corporate HR is assured of the ultimate in privacy and confidentiality.
If you want to dig deeper into why an HR-dedicated case management system is crucial to HR service excellence, download our recent white paper, “Case Management: The Backbone of Excellence in HR Service Delivery.”